Insite Care and Transitions is an organization that partners with families to provide peace of mind and assurance that their loved ones in, or transitioning to, long term care facilities are receiving the care and attention they deserve.

Our trained family advocates provide one-on-one, in person visits to those in long term care, we carefully inspect the facility and the resident looking for any signs of substandard care, abuse or neglect and other hazards as well as positive interactions, exceptional service by caregivers and staff and the like. We then record that information and report back to the families who can then make informed decisions. It is our goal to be your eyes and ears on the ground when you can’t be there. We provide Insight, On-Site.

Based in Northeast Florida, we service the continental United States through our national network of skilled family advocates and will do our best to be available to you regardless of your location or the location of your loved one. Insite provides services to families who are geographically diverse, living hours apart and to those whom are faced with the challenges of raising their own families while caring for an aging parent, even though they live minutes apart.

We understand the challenges you are going through from a distance with not being able to see with your own eyes and often the guilt that comes with not being able to be more involved. It’s our pleasure to attend to your loved one and bring you peace of mind from miles away. As our parents age, we are faced with several challenges of being “sandwiched” between our own young families and the needs of our parents. Add in work, travel, kids sports, and a little down time and there is never enough time to be everything to everyone. Insite can be there when you aren’t able, checking in and following up, removing a major stressor from your life on a daily basis. You’ll know that your loved one is being cared for to the highest standards which allows you to be more present with your family.

We understand the struggles faced with putting a loved one in long term care then not being able to visit, or if we are honest with ourselves, willing to visit, a declining loved one. Nursing homes are never a first resort and usually are only needed after a turn has been taken for the worse. They can be scary for kids and sad for adults who visit, and especially scary and sad for those who now call this place “home”. It’s hard to watch our loved ones decline, it’s just as hard for them to let us into the new world of their restricted abilities. As a parent, you protect your kids from your worries, that doesn’t change as we age. If you’re not getting the full story on your loved one’s condition, they are likely keeping it from you on purpose. We strive to ensure quality care in as much of a home-like environment as possible, coming in as friends and neighbors would, peers they can be honest and open with, to check in on them, chat, and be sure that all is well. If all is well, you’ll know that and it’s a relief. If all isn’t well, you’ll know that and be able to react appropriately. It’s our belief that you have the right to know and should be well informed.

“Your judgement is only as good as the criteria on which it is based.” V.G. O’Connor

As an independent third party, we don’t benefit from your choice to stay in a facility or your choice to leave, our only interest is the resident and his or her well being. Unfortunately, without your own eyes on the situation, you are dependent on those with a vested interest outside of the care of your loved one to provide you information on their terms, however filtered it may be.

Whether you have reasons to be concerned about the level of care being received now, you’re satisfied with the level of care and just want a second set of eyes, or you’re about to cross over into the world of skilled nursing and want help managing that transition, Insite is here to support you and your loved one in whatever way we can. Call, text or email us now to begin the conversation. There is no challenge too great or question that is too silly for us to help you understand.

Our Owner’s Story

Within days of my college graduation, my dad became seriously ill with a heart condition. He’d been in poor health throughout my high school years and had always bounced back and it was assumed that he’d do the same again this time. But, this time was different. After much discussion, I put off my plans for graduate school and the move that was associated with that, more than an hour and half away. Dad needed me here and I needed to be here for him. Over the next two years, life went on without too much interruption. I was expecting our first child and due in just 8 weeks when the call came that changed everything. Dad couldn’t breathe and needed me to rush to his home to be taken to the hospital. When we arrived, he was gasping for air and I made the scariest call of my life, to 911. Over the next few days, his health declined and I called my half-sister in Connecticut to have her come in for what we assumed would be final goodbyes. It was then we found out that he had a 50-50 chance of surviving 3 months when my first baby was due in 2 months. Dad’s will to live was strong but I knew I wasn’t going to be able to care for him any longer, as I had prior to and during the pregnancy.

Our baby girl was born that December and Dad adored her. Over the next 2 years, she and I would go to his house nearly daily to be sure he was eating and getting along ok. We went to doctor’s appointments and he showed off that beautiful baby every chance he got. I was now expecting our son in just a few months when the call came again, the day after Christmas, that he was going back to the hospital with a case of pneumonia. He recovered and all was well for the birth of his grandson the following January. In April, he was sick again and went back into the hospital. For the next 8 months we bounced between cardiac rehab facilities, home and the hospital. I was pushing a stroller and a wheelchair, carrying a diaper bag for the babies and for him, feeding all 3 of them. I was trying hard, and not being very successful, to be a wife, mother, daughter, caregiver, and more. Just after Christmas, he went back into the hospital and this time it his rapid decline was clear. He was in for weeks at a time and resided mostly at the hospital and rehab facilities for the next four months. The days were long, driving to and from the facilities and spending time with him during meals and surprise visits. I got to know his caregivers and they came to expect our visits. I know that he was cared for because I saw it with my own eyes. I know he was fed because I was there, feeding him.

I spent my time researching living options for him as it was becoming clear he needed more care than what I could provide, nor did he really want me to see him in such a state, and he wasn’t able to live independently anymore, he was just too weak. I toured and took him to visit the facilities I’d chosen. Of course, he found reasons not to like any of them, mainly because he couldn’t drive anymore and that was the hardest part for him, losing the independence. I was juggling a family of a 3 year old and a 1 year old, a husband, home and life. I only found out later the toll my friends were seeing it take on me, no one told me what I mess I’d become trying to be everything to everyone. On a Sunday morning in April, my phone rang just as we were walking out the door to go to church. Dad had fallen at the rehab facility. He was ok but they wanted me to know. I went to see him after the service and found a shell of the man I’d known my whole life. He was confused and disoriented, unable to stand or walk unassisted and it was then I knew it wasn’t going to be long. He died on Wednesday, at 7:15 a.m.

I know the struggle of parenting your children while caring for an aging parent. The roles are reversed and there is nothing more counter-intuitive than parenting your own parent. I was fortunate enough to be able to make the decision to stay geographically close enough to provide him with what he needed, but that is not always an option. If I was working full time, there is no way I could’ve done what he needed and been a loving wife and mother. I don’t want anyone to feel the way that I did when I stood in that hospital hallway, 7 months pregnant and unable to help my own father.

I’ve been in your shoes and I know how relieved my half-sister was to know that I was there for him. This is where Insite Care and Transitions was born, I wished for someone to take the burden off me, even if not fully, just to know that there was someone watching over him and watching out for his best interests when I couldn’t.

Although my father wasn’t neglected, I firmly believe that it was because I was so actively involved in his care which prevented his caregivers from providing anything but outstanding care. Unfortunately, having trained in long term care, many of the resident’s I saw were not so fortunate. Bed sores, bandages stuck to skin, lack of bathing, nails that were inches long and sitting for extended periods of time in soiled briefs were just some of the repulsive things I saw. No one deserves that and with Insite by your side, we can help assure you that none of these things will go unnoticed, unreported, nor will they be allowed.

Sarah lives with her husband, family, and two dogs in Northeast Florida where she enjoys the warm weather and ocean breezes. She holds a B.A. in Psychology, M.A. in Human Service Agency Management and is a C.N.A.  It is her mission to prevent neglect and abuse through providing visibility, integrity and protection for our most vulnerable population.

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